Payment, cancellation, and refunds

Written treatment and fee information

After the appropriate clinical evaluation, the practice will identify the accepted treatment, professional fees, known included services, anticipated sequence, and payment requirements in writing. Services not listed are not presumed included.

Deposits and scheduling payments

Some appointments or procedures require a deposit because clinical time, personnel, materials, laboratory work, equipment, or other resources must be reserved. The amount, whether any portion is nonrefundable, how long it remains valid, and the circumstances affecting it must appear in the signed agreement.

Custom and third-party costs

Implants, abutments, surgical guides, provisional or definitive restorations, laboratory products, medications, imaging, outside professional services, and other custom or nonrecoverable items may be ordered or incurred for an individual patient. When permitted by the signed agreement and applicable law, an approved refund may be reduced by the value of services performed and documented costs actually incurred.

Payment timing

Required payment dates appear in the signed agreement. Failure to pay as agreed may delay or cancel treatment, subject to continuity-of-care obligations and applicable law. A person paying for another patient may be required to acknowledge responsibility and refund-routing terms.

Cancellations and rescheduling

Notify the practice as soon as possible. Any cancellation or rescheduling fee must be based on the signed policy applicable to the scheduled care. Factors may include notice provided, reserved clinical time, completed services, materials or laboratory costs, and whether the appointment has previously been rescheduled.

How refund requests are reviewed

Refund requests should be submitted to info@saidentistry.com with the patient’s name and a request for secure follow-up. Do not include sensitive health or financial details in standard email. The practice will review the treatment and financial agreements, payments received, services performed, products ordered, third-party rules, and applicable law.

Third-party financing and credit cards

Refunds relating to a third-party financing account or card are generally returned to the original account or processed according to the provider’s rules. Financing charges, interest, lender fees, credit reporting, and account terms are governed by the patient’s agreement with the financing provider. The dental practice cannot alter those independent terms.

Clinical outcome and payment

Payment is for professional services, clinical time, materials, products, and other agreed treatment—not for a guaranteed result. Concerns about healing, comfort, esthetics, or function should be clinically evaluated. A concern does not automatically establish a right to a refund, and payment disputes do not eliminate the need for appropriate follow-up care.

Revisions, repairs, and additional treatment

Whether a revision, repair, replacement, or additional procedure is included depends on the signed treatment agreement, any applicable written warranty or maintenance program, the cause of the condition, patient compliance, timing, and clinical findings. No universal lifetime guarantee is created by this website.

Chargebacks and disputes

Patients should contact the practice promptly and provide a reasonable opportunity to review and address a billing concern before initiating a chargeback or lender dispute. Nothing in this policy waives rights that cannot lawfully be waived.

Unclaimed balances and overpayments

Verified overpayments will be handled in accordance with applicable law and the original payment method. The practice may require identity and authority verification before releasing funds.

Questions before payment

Ask the team to explain what is included, possible additional costs, payment timing, cancellation terms, financing conditions, and refund calculation before signing. Keep copies of all signed documents and receipts.

Effective date: August 18, 2026